ArCohMARKETINGWhat we collect when you enquire or book a meeting, why we collect it, who is allowed to see it, and how to have it corrected or deleted.
Last updated: 15 October 2026
ArCoh Marketing is a Melbourne marketing agency at South Melbourne VIC 3205. We handle personal information the way the Australian Privacy Principles describe — openly, only for a reason we tell you, and only for as long as we need it.
The fastest way to reach us is the call button on this page. The email button at the top of this page reaches the person who looks after enquiries.
Directly from you: the forms on this website, phone calls, WhatsApp messages, emails, and meetings. Automatically while you browse: cookies and measurement tags, described below. Occasionally from a referral, where someone has told us to expect you.
This site loads measurement tools through Google Tag Manager, and runs a Google Ads tag so we can record when someone submits a form or reaches a page. That is how we tell which advertising is earning its keep and which is not.
When a form is submitted, we send our measurement tools a one-way scrambled (SHA-256 hashed) copy of the email address and phone number. A hash cannot be read back into your real email or phone number — it lets us count completions without storing your contact details inside an advertising account.
You can block or clear cookies in your browser at any time. The site still works; we just lose some of the counting. You can also turn off personalised advertising in your Google account settings.
We do not need anything sensitive — health, political, religious or union information, or full payment card numbers. If something like that arrives in a screenshot or a brief, we delete it and ask you to leave it out next time.
Our own team, and the services that make this site and our systems work: hosting and database, email and messaging, calendar, analytics and advertising platforms, and accounting.
We do not sell your information, and we do not share it so someone else can market to you.
Some providers — Google, and the platforms behind this website — store data outside Australia. We use mainstream providers with published security and privacy commitments, and we take reasonable steps so your information is handled responsibly wherever it ends up sitting.
Ask us and we will delete what we hold about you, unless we are required by law to keep it.
The database behind this website is access-controlled. Enquiries and bookings can only be read by authorised accounts; the public pages cannot read them, and search engines are blocked from them. Access is limited to the people who need it to do the job.
No system is perfect. If you would rather send something another way, say so and we will arrange it.
Tell us and we will give you a copy of what we hold and fix anything that is wrong, usually within a few working days. There is no charge for asking.
If you think we have handled your information badly, tell us — we take it seriously and we will explain what happened. If you are not satisfied with our answer, you can raise it with the Office of the Australian Information Commissioner.
This website and our services are aimed at businesses. We do not knowingly collect information from anyone under 18.
If a data breach happens that is likely to cause you serious harm, we will tell you and the regulator in the way the law requires, and tell you what we are doing to fix it.
If this policy changes in a way that matters to you, we will say so on this page, and email clients directly. The version published when you contact us is the one that applies.
If anything here is unclear, say so before you sign anything. We would rather explain it now than argue about it later.